SRE/Ops

Transform Customer Experience with AIOps

 

As an IT leader, you are under pressure to align business and IT and optimize digital transformation initiatives. Your teams are chartered with boosting customer acquisition, retention, and lifetime value, while operating under constrained resources and budgets. Employing a site reliability engineering (SRE) model can help by placing a singular focus on what really matters: the customer experience. 

Powered by automation.ai, our AIOps solution, enables teams to take a “just-add-water” approach to SRE. Our solution combines comprehensive ecosystem observability, advanced analytics, and intelligent automation. The solution delivers comprehensive insights and fuels continuous improvement. We help your teams improve resiliency and responsiveness, so you can deliver flawless customer experiences.

The Latest News & Info

Unlocking the Value of the SRE Model

Unlocking the Value of the SRE Model

This paper examines the key tool requirements that are integral to supporting SRE models, and it reveals how Broadcom offers a unique approach that helps organizations realize more value from the SRE model, and do so more rapidly and securely. Review this paper and...

Site Reliability Engineering Is a Kind of Magic

Site Reliability Engineering Is a Kind of Magic

A site reliability engineer (SRE) can be considered the IT equivalent of a wizard, or as Andrew Widdowson, an SRE at Google, described it “Like being part of the world’s most intense pit crew… changing the tires of a race car as it’s going 100 mph.” So how is a site...

AIOps: Helping SREs Predict the Future

As a kid I grew up reading a lot of science fiction. My forbearing parents used to let me take out from the library the max number of books each week they would allow (30, I still remember that number). And each week I would go back for more. Given this constant...

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Why SREs are Protectors of the User Experience

Being a site reliability engineer isn’t easy. As described by Andrew Widdowson, “it’s like being a part of the world’s most intense pit crew. We change the tires of a race car as it’s going 100mph.” Known as the “automaters”, SREs are often asked to observe...

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Fueling Digital Disruption with AIOps

What’s your organization’s vision for digital transformation? Simply moving an existing service online, or upending your markets? The reality is that today’s AIOps solutions are fueling breakthroughs in terms of what’s possible. In this blog post, I’ll take a look at...

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